Specialist, Account Manager

You Will

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives

• Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams

• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction

• Manage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levels

• Responsible for managing sales territory and achieving monthly quotas

• Negotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessary

• Identify opportunities for additional product or service sales Use data to help influence buying/renewal process

You Have:

• 4-5 years working in an account management environment

• Experience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPoint

• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships

• Proven track record of success in sales or account management

• Passion for exceptional customer experience and sales

• Aptitude to learn and optimize new technology and data

• Problem-solving skills Excellent verbal and written communication skills

• Demonstrated ability to prioritize and multi-task in a time-sensitive environment

• Execute high level of independent judgement and critical thinking

• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequences

• Professional and polished demeanor

• Experience in high volume calling preferred