Vault Outsourcing Treats Collections as a Craft
Vault Outsourcing builds dedicated teams in the Philippines for Australian financial services firms, with collections treated as a specialist discipline.
From Collections Agent to COO
Beryl Fauni’s move from collections agent to COO at Vault Outsourcing shows how frontline experience, trust and developing others can shape a BPO career.
Juan Longoria Wants AI to Give Leaders Their Time Back
Juan Longoria’s career shows how AI can support frontline leaders without replacing the human work of coaching, listening and solving customer problems.
BPO Career at Home or Work Abroad?
Compare local BPO work and overseas employment by looking beyond advertised pay to living costs, risks, career growth and the kind of life you want.
BPO Jobs Outside Manila: Cebu, Clark and Davao
Compare BPO opportunities in Cebu, Clark and Davao, then evaluate roles, employers and work arrangements before applying.
We Are Not a BPO. That’s Why We Need One
A Melbourne landscaping contractor explains why AI can help with admin, but trained people must review the work and own consequential decisions.
Alin Roșca Wants Every Customer Conversation Heard
RepsMate founder Alin Roșca is bringing a customer-conversation analysis platform to the Philippines, with a stated aim of helping BPO teams support people, not replace them.
Optimize, Don’t Redesign
A look at how LYRIQ CEO Marco Perrott approaches enterprise AI: understand existing systems and workflows, connect people and technology, then improve over time.
Inside Sourcefit’s AI Work
Sourcefit’s staff survey offers a snapshot of how AI is being used in outsourcing—and what job seekers and BPO buyers can ask about its impact and governance.
Andy Schachtel Keeps People in the Loop
Andy Schachtel built Sourcefit from a single outsourced developer. Today, he says listening to employees is essential as AI changes how BPO work gets done.