How AI helps telco billing agents resolve refunds faster
AI pulls the charges and payments into one place, so agents do not search four systems. The agent still checks the reply and sends it.
A customer says she was charged twice for her ₱999 monthly fee. To prove it, a billing agent checks four places: charges, payments, the refund policy and the refund log. That takes about 15 minutes per refund.
Sample data. Numbers are AgentConnect estimates.
In this video, AgentConnect by LYRIQ pulls six months of records and quotes every charge and payment by its ID. If the refund is under the client's ₱1,500 limit, it drafts the refund. If it's over, it stops for a named team lead. It also drafts the log entry, the account note and a reply in Taglish. The agent checks it and hits send. The AI never does.
The result: about 3 minutes per refund instead of 15. Same team, 5 times the refunds handled.
See more at lyriq.ai. You can also read about LYRIQ on BPOAI.ai.
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