How AI helps insurance claims officers work faster
AI checks every line of a repair estimate against the policy. The claims officer makes the final call, and the emails to the customer and repair shop are drafted for them.
When a repair estimate comes in, a claims officer checks every line against the policy, then writes three emails. If one line is missed, it gets paid even when the policy doesn't cover it.
Sample data. Numbers are AgentConnect estimates.
In this video, AgentConnect by LYRIQ checks a ₱109,000 motor repair estimate. The bumper, tailgate and sensors are payable. A pre-existing scuff and extra courtesy-car days are flagged. The officer makes the call, and the policyholder, repair shop and adjuster are all updated.
The result: a net payable of ₱95,000, worked out in about 1.4 minutes instead of 82.
See more at lyriq.ai. You can also read about LYRIQ on BPOAI.ai.
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