POEA Job Position: Senior VOIP & Genesys Engineer

Location: Saudi Arabia

QUALIFICATIONS:

BSc/BA in Computer Science, Engineering or a related field.
Genesys Cloud certified.
General work experience in the Contact center/IPT field for minimum of 3-5 years
Having Collaboration& Audio Video Skill set is added advantage
Experience with CUCM, CUSP, VGs, PGs, ICM System Administration,
Genesys Pure Engage Contact center system experience including (Configuration Server, SIP Server,
MCP, GVP, Reporting, and Recording).
UCCE Advanced Scripting, UCCE Advanced Reporting,
Responsible for Change request, new features enablement related to Cisco & Genesys Contact center, implementation related to new Cisco & Genesys Contact center features including minor & major upgrades.
Must have Operations experience in the following areas: Cisco UCCE, CUCM, HDS, Agent PG, CVP PG,
Media Routing PG, CVP OAMP, CVP
Should have CCVP Certification or similar certificate.
Linux experience and Active Directory and LDAP experience
Experience in Java SE is a must and Java EE is a plus.
Strong experience with Oracle DB and SQL.
Solid experience in software development life cycle.
Very good English – written and spoke.

REQUIREMENTS:

Senior VOIP & Genesys Engineer