Client Success Support

Our client is an Australian company seeking detail-oriented and organized individuals to join their team as Client Success Supports in the finance sector. This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys problem-solving while delivering exceptional customer service. Job Responsibilities: • Manage high-level emails and respond promptly. • Handle Inbound & outbound calls with professionalism. • Perform data entry with a high accuracy & efficiency. • Maintain and update CRM, spreadsheets, and other records. • Handle administrative tasks such as filing and triaging emails. • Provide customer support & respond to enquiries. • Collaborate with other departments to ensure smooth operations. • Apply critical thinking to assess client situations, identify solutions, and improve processes. Requirements • 2+ years of experience as B2C CSR for any financial campaigns. • At least 1 year of experience as B2B CSR. • B2 to A1 English Proficiency, both verbal and written. • Exceptional attention to detail and accuracy in work. • Strong critical thinking & problem-solving skills. • Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook). • Excellent organizational and time-management skills. • Strong communication skills (written & verbal) – Fluency in English is a must. • Ability to work independently and collaboratively in a team environment. • Proven experience in data entry, administrative tasks, and email management. • Previous experience in a similar role is preferred.