Clinical BP_2026

Appeals Review & Case Handling:
○ Review, evaluate, and process appeal requests for Medicare members in compliance with CMS regulations and organizational protocols.
○ Conduct thorough case validation and clinical review using sound judgment and medical necessity criteria.

Collaboration:
○ Collaborate with onshore payer nurses and Independent Review Organizations (IROs) to collect and verify necessary documentation for appeal resolution.
○ Escalate complex cases as needed, providing detailed summaries and clinical insights.

Documentation & Communication:
○ Provide clear documentation and clinical rationales for approval or denial decisions.
○ Maintain accurate records of all case activities and communicate findings effectively across teams.

Multitasking & Quality Assurance:
○ Manage multiple appeal cases concurrently while maintaining high standards for quality and turnaround time.
○ Contribute to internal quality assurance reviews and support process improvement initiatives.

Compliance & Industry Standards:
○ Stay current on CMS guidelines, UM criteria, and regulatory updates.
○ Ensure all appeals are resolved within required timelines and documented appropriately.

Recommended Minimum Skills Requirements (MSRs)                                   

Technical Skills:
○ Strong understanding of Medicare UM and Appeals processes.
○ Familiarity with CMS guidelines, InterQual/MCG criteria, and clinical review standards.
○ Proficiency in using clinical platforms, documentation systems, and Microsoft Office Suite (Word, Excel, Outlook).

Soft Skills:
○ Strong case investigation, validation, and critical thinking abilities.
○ Excellent written and verbal communication skills in English.
○ High attention to detail, empathy, and sound clinical judgment.

Operational and Communication Skills:
○ Ability to manage multiple cases and meet CMS-mandated turnaround times.
○ Strong organizational, documentation, and time management skills.
○ Comfort working with cross-functional teams including payer nurses and IROs.