Customer Service Representative

About The Role:

The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities:

• Outbound calls regarding status updates, offering quotations, service questions and general client concerns.
• Maintaining a shared email; able to effectively communicate with business associates and customers.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Resolve Patient or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Update patient information in the database during and after each call
• Answer inbound patient calls
• Book Patient appointments
• Follow up with patient concerns
• Coordinate with Onshore team regarding patient concerns

Skills And Qualifications:

Educational background required / desired:

• Bachelor’s Degree or College undergrad, or any related field.
• Or equivalent work experience

Work experience required / desired:

• Customer Service (Required)

Years of experience required / desired:

• 3 to 4 years

Communications skills required / desired:

• 9/10

MS Office applications proficiency required / desired:

• Good

Other qualifications:

• Excellent English communication skills (written and verbal)
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, manage time effectively
• Customer orientation and ability to adapt/respond to different types of character
• Familiar with CRM systems and practices