HR Generalist/Support

Position Title: HR Generalist/Support

Work Set Up: On-Site

Schedule: 9:00 PM – 6:00 AM PHT

Job Location: Clark Outsourcing – Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The HR Generalist supports the employee lifecycle, including recruitment, onboarding, records management, benefits administration, employee relations, performance management, and compliance. The role requires strong organizational skills, attention to detail, discretion in handling confidential information, and effective coordination with HR leadership and branch management to ensure compliance and a positive employee experience.

What You’ll Do

• Employee Records & HR Administration — Maintain accurate employee databases, HRIS platforms, and physical/digital files (contracts, tax forms, benefits, evaluations, disciplinary records, licenses, certifications); process documentation for promotions, transfers, leaves, and terminations; prepare HR reports and compliance summaries for leadership; keep job descriptions and organizational records current
• Recruitment & Staffing — Support resume review, interview coordination, assessment scheduling, and candidate communication; coordinate with hiring managers and branch leadership; maintain candidate records and pre-employment documentation; track and report recruitment progress
• Onboarding & Offboarding — Coordinate onboarding documents, orientations, and new-hire paperwork; guide new employees on policies, procedures, and benefits; support exit documentation, exit interviews, and record updates; analyze exit feedback and recommend retention improvements
• Employee Relations & Engagement — Serve as first point of contact for routine HR inquiries and escalate complex matters; address employee concerns fairly and consistently; reinforce company policies; support engagement and retention initiatives; review satisfaction surveys and recommend actions; assist with investigations and disciplinary documentation
• Benefits, Payroll & Leave — Administer and track benefits eligibility, enrollment, bonuses, and status changes; support payroll documentation; track leaves of absence and attendance records; maintain accurate records and resolve related inquiries within deadlines
• Performance & Development — Coordinate review schedules and evaluation forms; track completion of evaluations; help identify training needs; coordinate seminars, workshops, and orientations; maintain HR resources, handbooks, and policy documentation
• Compliance & Risk — Monitor documentation for compliance with employment laws and company policies; track licenses, certifications, and renewals (especially healthcare and home care); prepare compliance reports; support policy updates; handle information confidentially and escalate concerns
• HR Communications & Admin Support — Manage HR email, calendars, meetings, and employee communications; respond to routine inquiries; prepare reports, presentations, and meeting materials; keep HR resources accessible; identify workflow and efficiency improvements

What We’re Looking For:

• Bachelor’s degree in HR, Business Administration, Psychology, or a related field preferred.
• At least 2 years of experience in HR or HR administration.
• Healthcare, home healthcare, or staffing experience is an advantage.
• Knowledge of recruitment, onboarding, employee relations, benefits, and HR compliance.
• Proficient in Microsoft Office and familiar with HRIS and digital document management systems.
• Strong organizational, communication, documentation, and problem-solving skills.
• Detail-oriented, proactive, and capable of managing multiple priorities.
• Ability to handle confidential information and work independently with minimal supervision.
• Strong interpersonal skills and ability to collaborate with HR leadership and other stakeholders.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup – it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work – it’s about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!