IT Management Analyst

JOB DESCRIPTION IT Asset Management Analyst Global Technology & Engineering (GTE) Reports to: Sr. Director of IT & Client Solutions Works with: IT Service team; Infrastructure Engineers; GTE team leads; Procurement; Concierge Engagement: External, project-based contract — 6 month duration About the role Booth is bringing in an IT Asset Management Analyst on a project basis to take a close look at how we manage IT assets today: from procurement and provisioning through redeployment and decommissioning, and help us build a better process. You’ll map the current lifecycle, find where it breaks down, document it clearly, and work with IT team leads, Procurement, and Concierge to refine it into something the team can run on its own once the project ends. Key responsibilities Lifecycle Mapping: Document the complete end-to-end asset journey—from request to disposal—including responsible parties, systems, and handoffs. Stakeholder Interviews: Consult IT, Procurement, Concierge, and Finance teams to capture actual operational workflows. Record Auditing: Test inventory accuracy for hardware, software, and peripherals through sample reconciliations against physical counts and system data. Gap & Risk Analysis: Identify operational inefficiencies, manual workarounds, unclear ownership, and shrinkage vulnerabilities. Project deliverables Current-state process maps and gap analysis report Future-state lifecycle process, RACI, and standard operating procedures Asset tagging, tracking, reconciliation, and asset data standards Refresh-cycle recommendations for endpoints and infrastructure Proposed KPIs and tooling recommendations Implementation roadmap and handover sessions Requirements What we’re looking for Must-haves 4+ years in IT asset management, IT operations, or process analysis, including at least 1 end-to-end asset lifecycle assessment or redesign. Solid understanding of the hardware and software asset lifecycle, including license management. Strong process mapping and documentation skills — process maps, RACIs, and SOPs that people actually follow. Confident facilitating workshops and working across IT, Procurement, Finance, and facilities or admin teams. A track record of delivering to a fixed scope and timeline as a consultant or contractor. Good-to-haves ITIL 4 Foundation, familiarity with ISO/IEC 19770. Experience with ITAM or ITSM tools such as ServiceNow, Jira Service Management, ZOHO Experience setting up audit-ready inventory controls for SOC 2 or ISO 27001. Background in a multi-site, multi-country, or outsourcing/BPO environment. Working knowledge of asset depreciation and basic finance concepts.