Patient Care Representative

Handle patient and customer inquiries via phone calls with professionalism and empathy Conduct outbound calls to follow up with patients as needed Support additional customer service channels (e.g., chat and email) as they are introduced Perform administrative tasks, particularly during low call volumes Requirements At least 1 year of experience in a customer support role, preferably in a healthcare or medical campaign Strong English communication skills (B2 proficiency or higher) Experience using Electronic Medical Records (EMR) systems