Representative, Customer Service, SYF Cebu

Job Summary:

Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);

• Resolve credit inquiries on new accounts;  

• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;

• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;

• Comply with over-all call quality standards;

• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Skills Requirements:

• Excellent English Verbal and written Communication Skills

• Ability and willingness to recognize, deliver on card service sales opportunities

• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.

• Must have knowledge on basic Computers skills.  

• Professional Phone etiquettes and ability to work with a Team

• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers

• Must have knowledge on basic Computers skills.  

Education Requirements:

• Must be able to finish at least 2 years in college

Physical Requirements:

• Should have good, wired internet connection of at least 30MBPS.

• Amenable to work from Home with a conducive workspace.

• Amenable to work onsite in Cebu.

• Amenable to work in a hybrid set-up.