Sales Support Officer

Position Title: Sales Support Officer

Work Set Up: On-Site

Schedule: 6:00 AM – 3:00 PM PHT

Job Location: Clark Outsourcing – Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are looking for a Sales Support Officer to handle customer inquiries, process orders, maintain product information, and provide sales support. The role involves answering phone calls, managing emails, processing e-commerce orders, and ensuring accurate information across different systems.

What You’ll Do: 

• Answer incoming calls and respond to customer inquiries about orders, products, and services.
• Manage multiple email inboxes and ensure customer queries are handled accurately and promptly.
• Provide customer support through phone and online channels.
• Process customer and supplier purchase orders, sales quotations, and online orders.
• Use different systems, including CRM, inventory, financial, and e-commerce platforms, to retrieve and update information.
• Enter and update customer details, product information, and pricing records.
• Create new products in the system and ensure data accuracy across platforms.
• Prepare freight estimates and arrange deliveries.
• Learn the company’s products and services to provide accurate information to customers.
• Support sales operations across other business units when needed.

What We’re Looking For: 

• Experience in customer service, sales support, or a similar role.
• Strong verbal and written communication skills, especially when handling phone inquiries.
• Good computer skills and the ability to learn new systems quickly.
• Strong attention to detail and accurate data entry skills.
• Familiarity with e-commerce platforms and order processing is an advantage.
• Good organisational skills and the ability to manage multiple tasks.
• Ability to work independently and collaboratively with a team.
• Strong problem-solving skills and a customer-focused mindset.
• Proactive, reliable, and committed to resolving customer concerns.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup – it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work – it’s about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!