Senior HR Generalist

Position Title:  Senior HR Generalist

Work Setup: On-site

Schedule: 8:00 PM to 5:00 AM

Job Location: Clark Outsourcing – Building 35, Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking an experienced and hands-on HR Generalist III to lead daily People Management operations for the North America division. This role will oversee and develop HR Generalists while managing employee relations, HR operations, compliance, and employee lifecycle activities. The ideal candidate is a strong leader with excellent knowledge of HR processes, employee relations, and Philippine labor laws.

What You’ll Do:

• Lead and oversee daily HR operations and manage the workload, performance, and development of HR Generalists.

• Coordinate with the North America Service Delivery Manager and other stakeholders on employee and account-related concerns.

• Handle and oversee employee relations cases, including counseling, investigations, disciplinary actions, administrative hearings, and performance improvement plans.

• Support employee onboarding, offboarding, contract changes, employee engagement, and other lifecycle processes.

• Coordinate payroll-related concerns, benefits, leave, attendance, statutory requirements, and employee records.

• Ensure accurate and timely HRIS updates, documentation, reporting, and record management.

• Monitor HR workloads, tickets, service levels, and key people metrics to ensure timely and accurate delivery.

• Identify process gaps and implement improvements while ensuring compliance with company policies and procedures.

• Escalate high-risk employee relations, legal, and client-facing concerns to the Senior HR Business Partner.

• Collaborate with HR, Payroll, Legal, Service Delivery, and other teams to support smooth People Management operations.

What We’re Looking For:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, Legal Management, or a related field.

• Strong hands-on experience in HR Generalist or HR Operations roles across multiple HR functions.

• Previous experience leading or supervising HR staff is preferred.

• Working knowledge of Philippine labor laws, disciplinary processes, statutory benefits, HRIS, and employee documentation.

• Strong leadership, organizational, conflict resolution, and stakeholder management skills.

• Excellent communication and employee service skills.

• Ability to manage multiple priorities, maintain confidentiality, and work effectively in a fast-paced environment.

• Detail-oriented with strong problem-solving and process improvement skills.

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup – it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work – it’s about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!