Specialist, Customer Success

You Have:

• 2+ years of experience working in a customer service

• Prior success in achievement of personal and team sales quota/goals

• Experience in high-volume calling

• Experience learning new technology and data

• Process orientation and ability to follow call scripts

• Problem solving skills

• Excellent knowledge of MS Office programs

• Experience working with Salesforce.com or similar CRM

• Experience or willingness to work from home

You Will

• Manage high volume of customer contacts and communications through phone and email each day

• Use contact search and productivity tools to verify contact information is accurate

• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

• Develop a level of product knowledge to speak intelligently to customers and address specific objections

• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"

• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

• Work with teams and management to promote a positive customer experience

Our Benefits/Perks:

• Health Insurance with Dental Coverage for Employees

• Paid Time off

• Bereavement Leave

• Life Insurance

• Group Personal Accident Program

• Employee Assistance Program

• Rewards and recognition programs

• Wellness Incentive Program

• Learning and Development Programs

Virtual First
Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director