Specialist, Partner Success

• 3+ years of prior experience working in a customer service or sales capacity

• Experience of high-volume calling

• A passion for customer experience

• Experience coaching others or training delivery

• Excellent knowledge of MS Office programs

• Experience using email, phone and video tools

• Experience working with Salesforce.com or similar CRM

• Maintain overall ownership and to function as single contact for Top Channel Partners

You Will

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts

• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners

• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs

• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers

• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.

• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams

• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business

• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products

• Manage high volume of customer contacts through phone and email each day

• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience

• Maintain a high level of CRM hygiene to ensure all relevant data is captured.

• May potentially attend vendor events