A senior agent is responsible for managing and resolving

complex customer issues that require a higher level of attention

and expertise to ensure customer satisfaction and loyalty.

Job Description:

•  Answer inbound call or chat/email/sms within the service level requirement
• Monitor and track escalated customer issues and ensure timely resolution and communication.
• Ensure callbacks are made real-time and as promised
• Coordinate and collaborate with internal and external stakeholders to identify root causes, action plans, and preventive measures.
• Provide regular updates and feedback to senior management and customers on the status and progress of escalated issues.
• Analyze and report on escalation trends, patterns, and metrics.
• Develop and implement best practices and processes for escalation management.

Benefits:

• Competitive Salary 38K All-IN
• 33k sign-on bonus for those who can start Sept 27, 2024

How to Apply:

If you meet the qualifications and are excited to join our team, please send your resume to recruitment@offshoreglobalworkforce.com with the subject line Customer Service Representative CEBU Application Or you may click the link below and upload your resume.

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