Finance Operations Administrator

Role Overview Slice Pay is seeking a Bookkeeper to own critical finance operations processes that require daily execution, attention to detail, and strong follow-through. This role exists because these tasks must be done consistently and correctly. When they aren’t, Slice Pay: – Leaves money on the table – Delays merchant and customer refunds – Creates reconciliation and trust issues You will be accountable for remittance operations, refunds, adjustments, and the finance inbox. Key Responsibilities Remittance Operations (Daily) – Execute daily remittance payments to merchants. – Ensure all remittances reflect: – Correct payment amounts – Any booking or payment adjustments – Netted-off refunds (where applicable) – Maintain accurate tracking to ensure no duplicate or missed payments. Refund Management – Track and follow up on refunds owed by merchants. – Own the end-to-end refund lifecycle: – Merchant follow-up – Recording receipt of funds – Issuing customer refunds – Highlight refund discrepancies or delays – Prevent failure cases such as: – Refund received but not passed to customer – Refund issued without funds being received Merchant Nett-Offs – Manage merchants that operate via nett-off arrangements. – Track refunds to be nett-off against future remittances. – Ensure nett-offs are: – Applied promptly – Accurately recorded – Never allowed to accumulate unchecked – Maintain ongoing controls so balances do not build up. Payment Adjustments & Exceptions – Own all payment adjustment edge cases, including: – Booking price increases or decreases – Duplicate payments – Corrections caused by processing errors – Ensure: – Booking records are updated correctly – Remittance reflects the correct final amounts – Refunds or additional charges are actioned where required Accounts Inbox Management – Own and manage inbox – Respond to agents and merchants regarding: – Payment status – Refund status – Remittance queries Remittance Notices – Ensure: – New merchant email addresses are added correctly – Merchants consistently receive remittance communications – Highlight any delivery or data issues to the broader team so it can be fixed Key Outcomes This Role Is Accountable For – No untracked or delayed refunds – No unowned net-off balances – Accurate, timely daily remittance – Clean payment records with minimal exceptions – Finance inbox queries resolved efficiently and correctly Requirements Skills & Experience Required Strong operational finance or payments background High attention to detail and reconciliation accuracy Comfortable working with: Bank accounts Payment records Spreadsheets and internal tools Process-driven mindset with strong follow-through Confident handling edge cases independently Clear written communication Entry level accounts payable experience preferred