Ike Stranathan: AI Will Reshape BPO, Not Kill It
STAFFVIRTUAL CEO Ike Stranathan sees AI changing how BPO teams work, with people, tools and better workflows working together.
2026
Aris Ignacio Teaches Students to Use Technology Responsibly
Dr. Aris Ignacio brings together technology education, applied engineering and internet governance, offering Filipino job seekers a useful model for building skills with care.
How AI helps QA analysts review more calls
AI listens and scores each call against the scorecard, with the evidence. QA analysts approve the coaching, so agents get feedback on every call.
How AI helps contact center agents handle email, chat and SMS
AI sorts incoming messages so agents do not answer the same issue twice. Urgent complaints go straight to a person, so customers get help sooner.
How AI helps telco billing agents resolve refunds faster
AI pulls the charges and payments into one place, so agents do not search four systems. The agent still checks the reply and sends it.
Starting at a BPO? What HR checks before your first day
HR checks your NBI, SSS, PhilHealth, Pag-IBIG and medical before day one. With AI, missing papers are flagged early so you can fix them before your start date.
How AI helps insurance claims officers work faster
AI checks every line of a repair estimate against the policy. The claims officer makes the final call, and the emails to the customer and repair shop are drafted for them.
How AI helps HMO claims teams catch billing errors
AI checks every line of a hospital bill so duplicate charges are not missed on busy days. The claims reviewer still decides what gets paid.
How AI helps BPO agents learn new skills faster
After a skills check, AI builds each agent a learning plan made for their gaps. A training lead still reviews it, so every agent gets the right coaching sooner.
Pinky Redoble Wants AI to Make Service More Human
CPS Asia Pacific CEO Pinky Redoble sees AI as a way to support better service, with people retaining the judgment and empathy customers need.
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